What Does the Purple Mattress Warranty Cover?<\/strong><\/h2>\nThe Purple mattress warranty covers two possible faults. These are:<\/strong><\/p>\n\n- 1. Indentations more than 1-inch deeper than the surrounding areas after decompression.<\/li>\n
- 2. Cracks or splits in the mattress foam.<\/li>\n<\/ul>\n
While this sounds reasonably straightforward, it’s essential to understand what Purple counts as an ‘indentation.’ The warranty document says that it must be long and wide enough to be a body impression and only applies to the mattress foam. Therefore, impressions in the fiber-fill cover aren’t included. You can measure impressions in the mattress using a vertical ruler. The company states that you should place the bed on the floor to measure it to be confident the indentations aren’t the result of a problem with the frame or foundation.<\/p>\n
What Isn’t Covered?<\/strong><\/h3>\nPlacing your mattress on an inadequate frame or foundation could cause damage, and the warranty doesn’t cover this. Therefore, it’s essential to make sure you use proper support. Purple says that you should use a firm, flat frame, or foundation, including adjustable bed frames. You shouldn’t use a foundation with coils like a box spring. If you have a queen-size or larger, your frame should have at least five legs and strong central support. You must use a suitable foundation from the day you receive the mattress until you claim on the warranty, or it will be invalid. The company may ask for proof (such as photographs) to show that the foundation is adequate before honoring your claim. Please note that putting your mattress in storage will also void the warranty.<\/p>\n
Purple may void your warranty if it decides that you have mistreated the mattress or refuse to inspect it if it isn’t in a safe, clean condition. It lists several circumstances that could affect your warranty coverage:<\/p>\n
\u2022 Tears, burns, or cuts in the mattress materials
\n\u2022 Footprints or evidence that someone has jumped on the bed
\n\u2022 Damage due to infestation
\n\u2022 Spills or stains
\n\u2022 Evidence of bodily fluids such as blood or unpleasant odors
\n\u2022 Water or sun damage<\/p>\n
For this reason, it’s a good idea to use a stretchy mattress protector to keep your mattress in a hygienic, undamaged condition. We don’t recommend using a non-stretch or tight protector because this could prevent you from enjoying maximum pressure relief from your bed. In any event, you should keep your mattress covered to protect it from UV damage. Purple may ask for photos to show that your mattress is clean and in good condition before you return it.<\/p>\n
It’s normal for foam beds like the Purple mattress to gradually soften over time. Therefore, the warranty doesn’t cover any change in firmness. It also doesn’t cover returns because of your own comfort preferences.<\/p>\n
Who Bears the Costs?<\/strong><\/h3>\nPurple will bear the cost of repairing or replacing your defective mattress as long as it meets the warranty requirements. However, you will have to pay the shipping and handling costs to return your mattress to the manufacturer. Purple also says that you may need to pay inspection costs, although it’s unclear what these costs actually are.<\/p>\n
Purple Mattress Cover Warranty<\/strong><\/h3>\nThe 10-year Purple mattress warranty doesn’t include the zippered cover. Instead, the cover comes with a separate 2-year warranty. It covers you if it has a material or manufacturing flaw. Purple reserves the right to choose whether to repair or replace a defective cover. If it offers a replacement, the new cover may be the same as the original or may be a different color or material. As with the mattress warranty, you must pay to return the cover and are liable for inspection fees.<\/p>\n
Purple Pillow Warranty<\/strong><\/h3>\nPurple pillows come with a 1-year warranty. Like the mattress warranty, it is non-transferable. Therefore, it’s only valid for the original purchaser if they buy the pillow in the USA from Purple or one of its authorized third-party sellers. It covers the pillow material and cover and only applies during regular home use.<\/p>\n
To use the warranty, you must be able to produce your dated receipt, warranty document, and law tag. It entitles you to repair or replacement if there are splits or cracks in the pillow stuffing or flaws in the cover. If the pillow shows signs of misuse (see the list for the mattress warranty), the warranty is void. Purple may ask for photographic proof that your pillow is in a clean and safe condition. You must keep your pillow in a suitable case at all times to prevent damage.<\/p>\n
All the costs of repair or replacement are Purple’s responsibility, but you must pay shipping and handling costs. If Purple provides a repair or replacement, the warranty continues from the date you bought the original pillow.<\/p>\n
Purple Sheets Warranty<\/strong><\/h3>\nThe Purple sheet set (one fitted sheet, one flat sheet, and one or two pillowcases) comes with a 1-year limited warranty, and only applies to products bought in the USA from Purple or one of its authorized sellers. Like other Purple warranties, the sheet warranty is non-transferable and starts from the date of purchase. It covers sheet sets bought for everyday home use.<\/p>\n
To claim on the warranty, you must produce your dated receipt and the warranty document. If only one part of the set is defective, Purple may repair or replace that part instead of providing you with an entirely new set.<\/p>\n
Purple won’t honor the warranty if the sheet set shows signs of misuse or neglect. You can find a full list of the kinds of conditions that may lead Purple to refuse to repair or replace your sheets in the mattress section. These include stains, bad smells, presence of bodily fluids, or infestation damage. The company may ask you to send photos showing your sheets’ condition before you send them back.<\/p>\n
Like the mattress and pillows, Purple will not charge you to have your faulty sheet set repaired or replaced. However, you must pay shipping, handling, and inspection costs.<\/p>\n
Purple Mattress Protector Warranty<\/strong><\/h3>\nThe Purple mattress protector comes with a 10-year limited warranty. It only applies if you purchase the mattress protector new in the USA from Purple or one of its authorized sellers. You must provide your dated receipt and warranty document to make a claim.<\/p>\n
The warranty covers three possible scenarios:<\/strong><\/p>\n\n- 1. There are obvious flaws in the mattress protector’s materials or manufacture.<\/li>\n
- 2. The materials crack or split.<\/li>\n
- 3. The mattress protector doesn’t adequately protect your bed from spills or stains, according to the company’s claims.<\/li>\n<\/ul>\n
For the warranty to be valid, you must only use it on a mattress 13 inches thick or less and pull it completely over the bed’s surface. You should be careful not to overstretch the product. The warranty will be void if it shows any of the signs of misuse shared in the mattress section of this article. However, it may also be invalid if it’s damaged by certain substances, including ink, tanning products, hair dye, makeup, or alcohol. Purple may ask for photos of the mattress protector to check its condition before you send it back.<\/p>\n
If your mattress protector is faulty, Purple will pay to repair or replace it. You must pay the shipping, handling, and inspection costs.<\/p>\n
Purple Duvet Warranty<\/strong><\/h3>\nThe Purple duvet comes with a 1-year limited warranty that covers faults in the materials or manufacture. You must provide your dated receipt and warranty document to make a claim. Storing the duvet by rolling, compressing, stacking, or vacuum packing will void the warranty. Instead, you should fold it up loosely.<\/p>\n
Purple may refuse to replace or repair a faulty duvet if it shows signs of misuse. These include:<\/strong><\/p>\n\u2022 Tears or cuts
\n\u2022 Unpleasant odors
\n\u2022 Dirty condition
\n\u2022 Presence of blood or other bodily fluids
\n\u2022 Rain or sun damage
\n\u2022 Damage caused by pets
\n\u2022 Infestation damage
\n\u2022 Damage caused by liquids or cosmetic products like hair gel<\/p>\n
If Purple chooses to replace the duvet, you will receive the same model or a comparable alternative if the original model is no longer in production. The company bears repair or replacement costs, but you must pay any shipping, handling, and inspection fees.<\/p>\n
Does a Warranty cover all Purple Products?<\/strong><\/h2>\nAll Purple sleep products come with a warranty apart from the Purple + Gravity Weighted Blanket and the Sleep Mask. However, suppose you believe that your weighted blanket or sleep mask is in an unsatisfactory condition or has a manufacturing flaw. In that case, you should email the Purple customer service team within 30 days of purchase. The company offers a refund or exchange as long as you make contact within this timeframe. You should describe the damage or defect in detail and attach photographic proof with your message.<\/p>\n
How To Make a <\/strong>Purple Mattress Warranty Claim?<\/strong><\/h2>\nIf you have a warranty query or wish to make a claim, you can call the company toll-free at 1-888-848-8456. Alternatively, you can find additional contact information on Purple’s website. If you bought your bed or sleep product through an authorized third-party retailer, you could also contact the seller for assistance.<\/p>\n
Purple vs. Puffy Mattress Warranty<\/strong><\/h2>\nHow does the Purple mattress warranty compare to the Puffy? While the two beds have some similarities, the Puffy warranty is significantly lengthier than the one offered by Purple. Instead of 10 years, the Puffy mattress comes with a Lifetime warranty covering your bed for as long as you choose to use it.<\/p>\n
The Puffy mattress covers indentations deeper than 3.5cm and flaws in the cover, including the zipper. The Purple mattress cover comes with a separate, much shorter 2-year warranty. So, the Puffy warranty offers much better coverage for the mattress cover.<\/p>\n
Like the Purple mattress, the Puffy warranty is non-transferable and only applies if you buy from an authorized seller. It doesn’t cover damage caused by misuse or neglect like tears, burns, and infestation damage. Like the Purple, you must place your Puffy mattress on a flat, supportive base or risk voiding the warranty.<\/p>\n
While Purple may repair or replace a mattress at its discretion, Puffy always offers a replacement with a brand-new mattress. It also covers all the costs of returning your defective mattress, giving it a significant advantage over the Purple warranty conditions.<\/p>\n
Purple vs. Idle Sleep Mattress Warranty<\/strong><\/h2>\nCompared to Purple’s 10-year warranty, the Idle Sleep warranty is longer. The company offers a lifetime warranty that lasts the entire lifespan of your mattress. The warranty is only valid if you buy the mattress directly from Idle Sleep or one of its authorized sellers. Like the Purple, you must place your bed on a flat, supportive surface.<\/p>\n
Like the Purple warranty, the Idle Sleep warranty covers you against indentations deeper than one inch and cracks or splits in the foam. However, unlike Purple, it includes the cover for the entire warranty length. The Idle Sleep warranty also covers flaws in the mattress springs.<\/p>\n
The Idle Sleep warranty is void if the damage was caused by abuse or neglect, such as cuts, burns, or stains. If only one part of your mattress has a defect, Idle Sleep will replace that component instead of replacing the entire bed.<\/p>\n
Like Purple, Idle Sleep will repair or replace any faulty mattress and bear all associated costs. You must provide dated proof of purchase, original documents, and a photograph of the defective area.<\/p>\n
Purple vs. Bear Mattress Warranty<\/strong><\/h2>\nWhen it comes to warranty length and conditions, not much separates the Purple and Bear mattresses. The original Bear mattress and Bear Pro mattress come with a 10-year warranty covering impressions deeper than one inch and cracks or splits in the foam. The warranty is non-transferable, so it only applies to the original purchaser. You must buy directly from Bear or from one of their authorized sellers to receive warranty coverage. While Bear covers all the repair or replacement costs, you must pay the shipping and handling fees.<\/p>\n
Like the Purple warranty, the Bear mattress warranty is void if your mattress shows signs of misuse or neglect like burns, cuts, or stains. You must place your bed on a supportive frame or foundation. The warranty will only apply if the mattress is in a clean and hygienic condition.<\/p>\n
The cover warranty for the Purple mattress is better than the Bear. While the Purple cover has a separate 2-year warranty, Bear mattress covers have a one-year warranty. It covers material and manufacturing flaws.<\/p>\n
However, the Bear Hybrid mattress has a more extended warranty than the Purple mattress. Coverage lasts for 20 years and covers indents deeper than 1.5 inches and splits or cracks in the foam. It is a partially prorated policy, which means that you may be liable for paying part of the cost of having your mattress repaired or replaced. Bear will cover all the costs (apart from shipping and handling) for the first ten years. After ten years, Bear charges a handling fee for repairing the mattress. If the bed requires replacing, the customer must pay 50% of the original purchase price from year eleven onwards. For every following year, Bear adds a further 5% to this cost. For example, in year twelve, you would pay 55% of the original price.<\/p>\n