How to Return a Mattress to Costco<\/strong><\/h3>\nReturning a mattress is exceptionally easy under the 100% Satisfaction Guarantee. You can do this instore or online. If you have a local Costco store, you can take your mattress back in person for an on-the-spot refund. Alternatively, you can ask the store to help you arrange a return via United Parcel Service if you can’t fit your bed inside your vehicle or need assistance.<\/p>\n
If you prefer to arrange a return online, the process is as follows:<\/strong><\/p>\n\n- 1. Log into your online Costco account and click on the ‘My Orders’ tab.<\/li>\n
- 2. Find your mattress order and click on the ‘Return Items’ button.<\/li>\n
- 3. Print your returns label. In some areas, you can arrange for Costco to collect your item. The company will send a follow-up email with further instructions for returning your bed.<\/li>\n
- 4. Receive your refund back to your original payment method, including shipping and handling fees.<\/li>\n<\/ul>\n
Do I Need a Receipt?<\/strong><\/h2>\nMost companies ask for a dated purchase receipt to process a refund on a mattress. If you don’t have a Costco membership, you should keep your receipt just in case. Although Costco may decide to issue a refund without your original proof of purchase, there’s no guarantee.<\/p>\n
However, there’s no need to produce proof of purchase if you’re a Costco member. The company can check your membership and order records to verify your purchase, so you can easily get a mattress refund without a receipt.<\/p>\n
Do I Need to Keep the Packaging?<\/strong><\/h2>\nMattresses are large items, and they come with a lot of packaging that you probably don’t want to store on the off-chance you need to return it. The good news is that, unlike most other sellers, Costco accepts that you can’t decide whether you want to keep your mattress without removing the packaging and sleeping on it for a while. Therefore, there’s no need to keep hold of the packaging as Costco lets you return the bed without it.<\/p>\n
How Will I Receive my Refund?<\/strong><\/h2>\nIf you return a mattress to Costco, you’ll get a refund back to your original payment method. This factor gives Costco a significant advantage over many companies that only offer store credit because they provide cash refunds. However, if you return your mattress to a bricks and mortar Costco store and paid with a credit card, you can only obtain a refund if you used a Costco Amex card. If you used a different credit card, it’s probably best to arrange your mattress return online.<\/p>\n
How Long Does Costco Take to Refund?<\/strong><\/h2>\nHow long your refund takes depends on how you return the mattress and how you paid. Some card issuers take longer to process refunds than others. If you take your bed back to a Costco store, the salesperson could start the refund process then and there. If you send the mattress back using a delivery service, you should factor in the transit time as Costco won’t issue a refund until it receives the goods. However, you should receive your refund in a maximum of 30 days.<\/p>\n
What Happens to my Returned Mattress?<\/strong><\/h2>\nYou may want to know what happens to your unwanted mattress after you return it. The answer depends on the age and condition of the bed. If you return the mattress as you received it and still in the original packaging, Costco can resell it.<\/p>\n
However, the chances are that you removed the packaging and tested the bed out in order to decide that you didn’t like it. Often, the company can return the bed to the original manufacturer, especially if it contains a manufacturing flaw. Costco may receive a full or partial reimbursement in this scenario.<\/p>\n
Sometimes, other companies buy defective mattresses and refurbish them to sell on. This process helps to reduce the amount of waste from unwanted beds.<\/p>\n
Abusing Costco’s Mattress Return Policy<\/strong><\/h2>\nAlthough the Costco mattress return policy is exceptionally generous, we don’t recommend trying to abuse it. It’s perfectly fine to return a mattress simply because you don’t like it if you do it in a timely fashion. In this situation, you should return it within months instead of years while the mattress is still in a decent condition. It’s also acceptable to send back a bed with a manufacturing flaw at any time.<\/p>\n
We recommend covering your mattress with a mattress protector to keep it in a clean and sanitary condition if you think you may wish to return it (this is good advice, in any event, to keep your sleeping environment clean). It’s unpleasant for Costco employees to have to deal with stained or unhygienic mattresses. It’s also embarrassing for you to turn up with a dirty bed that you want to return.<\/p>\n
It’s not a good idea to abuse Costco’s policy. Refunds are at the discretion of the manager and, while Costco is generally pretty lenient in what they’ll accept, you probably won’t get away with returning items too regularly. If you buy a mattress and later request a refund several times, this could flag your account up to the management. We’ve heard of people having their membership revoked for deliberately taking advantage of the returns policy. If you lose your membership, you’ll lose out on all the great perks that come with it.<\/p>\n
Can I Return Other Items to Costco?<\/strong><\/h2>\nThe Costco 100% Satisfaction Guarantee covers almost all of the products it sells, including other bedding items. This guarantee means that the Costco pillow return policy and the Costco sheets return policy, for example, is as generous as the one offered for mattresses. You can return the items at any time for a full refund.<\/p>\n
However, the Costco 100% Satisfaction Guarantee doesn’t cover certain items. These include:<\/strong><\/p>\nElectronics:<\/strong> You must return electronics within 90 days if you want a refund, including large kitchen appliances, televisions, computers, cameras, and MP3 players. The returns policy for cell phones depends on which carrier service with which you have a contract.<\/p>\nDiamonds:<\/strong> If you wish to return a diamond 1.00ct or larger, you must present your IGI or GIA documents that came with your purchase in return for a Jewelry Credit Memo. A professional gemologist employed by Costco will examine the diamond within two days to check it’s authentic before issuing a refund.<\/p>\nCigarettes and alcohol:<\/strong> If your area prohibits returns on cigarettes and alcohol, Costco cannot accept them.<\/p>\nItems with a limited expected lifespan:<\/strong> Such items include vehicle tires and batteries. In some cases, these products come with a separate limited warranty.<\/p>\nCustom products:<\/strong> You can’t return custom-made products for a refund unless they are faulty or don’t meet the specifications under the warranty terms.<\/p>\nFollowing the coronavirus outbreak, Costco doesn’t accept returns on certain products. These products are high-demand items, and the policy aims to prevent people from buying large quantities to stock up and then return what they didn’t use at a later date. These include:<\/p>\n
\n- Bottled water<\/li>\n
- Toilet and kitchen tissue<\/li>\n
- Antibacterial cleaning wipes<\/li>\n
- Some staple food items such as rice<\/li>\n
- Cleaning sprays<\/li>\n<\/ul>\n
FAQs<\/strong><\/h2>\nDo you still have questions about the Costco mattress returns policy? Read our FAQs section to clear up any remaining queries.<\/p>\n
Q: Will Costco pick up my mattress return?<\/strong><\/p>\nA:<\/strong> Costco may offer a pickup service depending on where you live. You can check by starting the returns process online.<\/p>\nQ: Can I return a mattress to Costco without a receipt?<\/strong><\/p>\nA:<\/strong> If you’re a Costco member, you don’t need to produce a receipt to return it for a refund because the company can check your purchase on your membership account. However, if you don’t have a membership, you should keep your receipt safe.<\/p>\nQ: Does Costco refund shipping?<\/strong><\/p>\nA:<\/strong> If you return your mattress, Costco refunds all shipping and handling fees along with the money you paid for the bed.<\/p>\nQ: Can you return a mattress to Costco after 2 years?<\/strong><\/p>\nA:<\/strong> Costco’s returns policy allows you to return a mattress at any time if you’re unsatisfied. However, you will have to explain why you’re unsatisfied, so you can probably only return a mattress to Costco after a two-year period if it has a manufacturing fault.<\/p>\nQ: Can I return a mattress to Costco for someone else?<\/strong><\/p>\nA:<\/strong> As a rule, the original purchaser must return an unwanted mattress to Costco. However, if the bed was a gift, you can return it with either the original receipt or by quoting the buyer’s membership number.<\/p>\nQ: Can I return a mattress to Costco without a membership?<\/strong><\/p>\nA:<\/strong> You can return a mattress to Costco without having a membership as long as you have the original receipt.<\/p>\nQ: What is the Costco adjustable bed return policy?<\/strong><\/p>\nA:<\/strong> The Costco adjustable bed return policy falls under Costco’s 100% Satisfaction Guarantee. You can return the adjustable bed at any time for a full refund if you’re unsatisfied.<\/p>\nQ: What’s the Costco platform bed mattress return policy?<\/strong><\/p>\nA:<\/strong> You can return a Costco platform bed at any time for a refund if you’re not satisfied with your purchase.<\/p>\nQ: What’s the Costco mattress protector policy?<\/strong><\/p>\nA:<\/strong> Mattress protectors come under the 100% Satisfaction Guarantee so that you can return a defective item at any time.<\/p>\n