TempurPedic is probably the most recognizable memory foam mattress brand in America. You’ve almost certainly heard of TempurPedic, even if you haven’t slept on one of its mattresses before. The brand has an outstanding reputation for quality and comfort, reflected in its relatively high price tags. It also produces a range of high-quality foundations, bed linen, and other sleep products.
Although TempurPedic mattresses are outstanding quality, just like any brand, manufacturing flaws sometimes occur. It’s important to know that you’re protected if you’re unlucky and receive a defective mattress. So, we recommend checking the warranty terms and conditions thoroughly before you buy any bed, including a TempurPedic.
All TempurPedic mattresses have a 10-year limited warranty that protects you against certain flaws. In this article, we’ll explain how the TempurPedic mattress warranty works in detail, including the coverage, exclusions, and how to make a claim. We’ll also compare it with the Puffy mattress warranty so that you can see how it stacks up against the competition.
If you’re interested in a TempurPedic mattress but have a tight budget, we recommend taking a look at the Puffy range. Puffy mattresses are a great, affordable alternative to more expensive memory foam mattresses and offer excellent pressure relief, comfort, and value for money. Even better, they come with a generous Lifetime warranty.
TempurPedic Mattress Range
Tempur-Pedic makes five mattresses, all featuring comfortable, adaptable memory foam comfort layers that mold to your body while you sleep. They are premium products and cost somewhat more than average for memory foam beds. You can find out more about the Tempur-Pedic range below.
The TEMPUR-Cloud mattress is the most affordable option in the Tempur-Pedic range. It has an all-foam construction with a medium firmness that should suit most people and sleeping positions reasonably well.
The mattress has a dense base foam layer that offers support and stability, making the mattress more durable. Next comes an extra support layer that can adapt to your body shape to relieve pressure. The top comfort layer features soft, conforming memory foam that closely hugs your body shape and protects your pressure points. The mattress has a cover made from stretchy, breathable fabric with moisture-wicking properties.
The TEMPUR-Adapt mattress comes in an all-foam or hybrid construction, so you can choose the one that suits you best. Both versions have a medium feel that should suit most sleepers.
The mattress starts with a support core made from dense polyfoam or pocketed innerspring coils if you choose the hybrid version. Above is a support foam layer that can adapt to your body weight to relieve pressure while providing back support. Next comes a TEMPUR-ES comfort layer with a soft, cozy feel. It can mold closely to your body, reducing pressure and giving a soothing, hugging sensation. The mattress cover features a cooling knit fabric treated with an antimicrobial agent. This agent protects against common problems like mold and dust mites.
The TEMPUR-ProAdapt comes in soft, medium, and firm. It’s an all-foam model unless you buy the hybrid version, which is available in medium only.
The TEMPUR-ProAdapt foam mattresses have dense, supportive polyfoam base layers. The hybrid version has a support unit made from pocketed innerspring coils. Next come supportive, adaptable foam layers and comfort systems made from figure-hugging memory foam for pressure relief and comfort. Each version has a SmartClimate dual cover system. This cover has two layers and is soft and breathable. The outer layer is antimicrobial to keep your mattress fresh and sanitary.
The TEMPUR-LuxeAdapt is an all-foam mattress. It comes in soft and firm, and there is no medium or hybrid option.
The Luxe-Adapt has a dense, supportive polyfoam base layer to prevent back pain and provide a stable, durable foundation. Next comes a support layer with a tighter structure for excellent pressure relief and cushioning. The comfort layers feature molding memory foam that provides a deep hugging sensation. The mattress has a cooling SmartClimate dual cover system with an antimicrobial treatment.
The TEMPUR-breeze mattress is the most expensive model in the Tempur-Pedic range. It’s also the most technologically-advanced. It comes in soft, medium, and firm. The bed is all-foam unless you choose the medium hybrid option. There is no soft or firm hybrid version available.
The TEMPUR-breeze mattress design helps it to sleep cooler than regular memory foam. The mattress starts with a dense, supportive polyfoam base layer or a layer of innerspring pocketed coils if you buy the hybrid version. Next comes a support foam layer that offers pressure relief. This layer has ventilation holes to allow heat to escape while you sleep.
The comfort system features a layer of TEMPUR-CM+ material that prevents heat and humidity from building up in your bed. There’s also a layer of phase-change material under the top cover that wicks away excess heat and encourages a high level of airflow. The mattress has a SmartClimate dual cover system that you can remove and machine wash.
All Tempur-Pedic mattresses come with free delivery. There’s also a 90-night sleep trial that allows you to try the mattress out and return it for a refund if you don’t like it, minus shipping fees. There is a mandatory 30-day settling-in period, which means that you must sleep on the mattress for at least this long before sending it back. All Tempur-Pedic beds come with a limited manufacturer’s warranty, and we’ll explain this in more detail below.
Tempur-Pedic Mattress Warranty Length
All Tempur-Pedic mattresses have a 10-year limited warranty. This length is around standard for the mattress industry and reflects the expected lifespan of your bed.
Please note that the Tempurpedic mattress warranty length changed on March 1st, 2014. If you bought a mattress before this date, the warranty length is 25 years. We will explain more about the previous Tempur-Pedic mattress warranty for people with older models later in the article.
Tempur-Pedic Warranty Validity
The TempurPedic mattress warranty is non-transferable and only covers the person who originally bought the mattress from the purchase date. It’s only valid if you buy the mattress directly from Tempur-Pedic or one of its authorized sellers. Therefore, you won’t have warranty coverage if you buy a Tempur-Pedic mattress second-hand.
If you didn’t buy the mattress from Tempur-Pedic, you should keep your proof of purchase. If you want to claim under warranty, Tempur-Pedic will ask to see your receipt to prove that you bought it from an authorized seller. You should also keep the law tag that came with your mattress.
Tempur-Pedic states that you must place your mattress on a firm, stable, and supportive foundation or adjustable bed base. While you don’t have to use a Tempur-Pedic frame, you should check that any frame you use meets Tempur-Pedic’s standards if you choose to buy a different brand. If you don’t use a proper foundation, your warranty may be void, as stated in the warranty policy. This is because inadequate support can cause sagging and other damage to the mattress.
You should not use a spring foundation or use the mattress on the floor or a waterbed foundation. The frame must have central support and a minimum of 5-6 legs for a queen-sized bed or larger. Tempur-Pedic may ask to see proof of the type of foundation you have to check it is suitable before honoring a warranty claim.
Tempur-Pedic Mattress Warranty Coverage
The Tempur-Pedic mattress warranty covers three types of manufacturing flaws. These are:
- Sagging or body indentations deeper than 0.75 inches that develop during everyday household use. Tempur-Pedic considers that ‘normal use’ requires a suitable base or frame, as we described above.
- Defects in the foam that cause splits or cracks. The warranty does not cover damage caused by using the mattress on an improper foundation or incorrect handling, as described in the Mattress Use & Care instructions that came with your bed.
- Flaws in the cover zipper.
The Tempur-Pedic mattress warranty doesn’t cover certain types of damage or normal wear and tear. It excludes the natural softening of the mattress foam over time, which is typical and expected with polyfoam and memory foam mattresses. It isn’t valid if you decide you don’t like the bed due to your own comfort preferences.
As we mentioned above, the warranty doesn’t cover damage caused by placing the mattress on an unsuitable frame or foundation. It also excludes mattresses sold “as is” by unauthorized sellers and floor models or demonstration mattresses. We’ll explain more about demo and floor models later in the article.
The warranty also excludes damage caused by misuse, such as burns, rips, or spills. However, Tempur-Pedic will repair or replace mattresses with this type of damage as long as the fault you claim for is unrelated. For example, you could claim for deep body indentations even if the mattress is ripped, as long as the ripping didn’t cause the indentations.
Tempur-Pedic will repair or replace a defective mattress if it has one of the flaws covered by the warranty. If you bought a sleep system, the company would only replace or repair the defective part. For example, if you purchased a set with a mattress and foundation and the mattress has a fault, Tempur-Pedic will repair or replace the mattress, but not the foundation.
The customer is responsible for paying any shipping costs for returning the mattress to Tempur-Pedic and resending the new mattress. However, you won’t be charged any fees to have your bed repaired or replaced.
If there is a fault with the mattress cover, provided it is removable, Tempur-Pedic will replace or repair it. If the company decides to replace it, you may receive a different color or material if your existing cover is no longer available.
Instead of repair or replacement, you can choose to upgrade your mattress to a more expensive model if you wish. If you decide to upgrade, you must pay the difference in cost between your defective mattress and the new model. If you want to buy a sleep system, you must pay for any extra components. For example, if your mattress is defective, but you want a new sleep set with a foundation, you must pay for the foundation.
Tempur-Pedic Demo and Floor Sample Warranty
Tempur-Pedic and its authorized sellers sometimes sell demonstration and floor models for a discounted rate. These mattresses have a 10-year warranty, but it only covers the stated warranty defects, as described above. The beds come ‘as is,’ so you can’t claim for any other flaws or imperfections. Unlike new Tempur-Pedic mattresses, the warranty doesn’t include the cover.
If you successfully claim under warranty on a demo or floor model, Tempur-Pedic will repair or replace it. Repair is free, but you will have to pay the difference between your original mattress’s cost and the price of a new one if you have your mattress repaired.
Making a Tempur-Pedic Mattress Warranty Claim
You can file a warranty claim online here on the Tempur-Pedic website. Alternatively, you can start a claim by calling the company at 1-800-821-6621. If you file by telephone, you’ll need to send evidence to Tempur-Pedic via email.
Tempur-Pedic will ask to see your receipt and the product registry number and manufacturing date to make a claim. You can find this information on the law tag under the mattress cover. You should also provide photographs of the warranty defect so that Tempur-Pedic can assess your claim.
Pre-2014 Tempur-Pedic Mattress Warranty
If you bought your mattress before March 1st, 2014, you would have a more extended warranty. These beds have a 25-year warranty, and the coverage is essentially the same. The policy covers indentations deeper than 0.75 inches and splits and cracks in the mattress foam. It doesn’t cover natural softening over time, your own comfort preferences, or damage caused by misuse. Like the current mattress warranty, you must place your bed on a suitable frame or foundation.
Unlike the current warranty, the pre-March 2014 Tempur-Pedic mattress policy is partially prorated. For the first ten years, the warranty is non-prorated. This term means that you can have a faulty mattress repaired or replaced free of charge. However, you must pay for any transportation costs. You can also upgrade a defective mattress by paying the difference between your existing bed and the updated model.
From year 11 onwards, the warranty is prorated. This term means that you will need to pay some charges to have your mattress repaired or replaced, along with any transportation costs.
If you have your mattress repaired, Tempur-Pedic will charge a handling fee. Fees for replacement vary. In the eleventh year, you will be charged 50% of the original cost of your mattress. Tempur-Pedic adds a further 5% every year after that. Therefore, for example, you would pay 55% of the original price in year twelve. Tempur-Pedic stops adding on an extra 5% after year 20.
Tempur-Pedic vs. Puffy Mattress Warranty
When you’re considering a mattress warranty, it’s always helpful to compare it with other products. The Puffy mattress is our favorite brand here at Sleep Aim and is a more affordable alternative to a memory foam Tempur-Pedic bed. So, how does the Puffy warranty compare to the Tempur-Pedic mattress warranty?
The most obvious difference between the two warranties is the length. While the Puffy warranty lasts for the industry average of 10 years, the Puffy comes with a Lifetime warranty. The policy covers you against manufacturing defects for as long as you keep the bed. While Puffy’s offering is more generous, the Tempur-Pedic mattress warranty is long enough to protect you for its expected lifespan.
Like the Tempur-Pedic policy, the Puffy mattress warranty is non-transferrable. Therefore, it only applies to the original purchaser from an authorized Puffy seller. You must also place the mattress on a supportive frame, or the mattress warranty will be void.
When it comes to coverage, the Puffy and Tempur-Pedic mattress warranties are broadly similar. Like Tempur-Pedic, the Puffy warranty covers flaws in the cover zipper or fabric and excludes damage caused by misuse, natural softening, personal preference, and wear and tear. While it covers indentations, they must be deeper than 3.5cm, which is around 1.35 inches. Therefore, the Tempur-Pedic mattress warranty covers shallower sagging and indentations than the Puffy policy, which is an advantage.
The warranty remedy for the Puffy mattress is different from that offered by Tempur-Pedic. If you claim successfully, Puffy will send you a brand-new bed for free. Puffy does not repair defective mattresses. This policy may be preferable for some people who would prefer a new mattress as a warranty remedy.
The warranty claim process for a Puffy mattress is very similar to that at Tempur-Pedic. To start a claim, you should email the company with your order number, a written description of the problem, and photographic or video evidence.
To sum up, the Puffy mattress warranty has some advantages over the Tempur-Pedic offering. It has a much more generous policy length and provides a complete replacement as standard. However, the Tempur-Pedic warranty covers shallower body indentations.
Do you still have questions about the Tempur-Pedic mattress warranty? In this section, we’ll clear up all your most essential queries about Tempur-Pedic warranties and mattresses.
A: How long is the warranty on a Tempur-Pedic mattress?
Q: The Tempur-Pedic mattress warranty is ten years long and entitles you to have a faulty mattress repaired or replaced. If you bought your bed before March 1st, 2014, the mattress warranty is 25 years. This policy includes an initial 10-year non-prorated period followed by 25 years prorated.
Q: Does Tempur-Pedic honor its warranty?
A: From our research, it seems that Tempur-Pedic honors its warranty, as stated in the policy documents. Therefore, you can expect to be treated fairly and honestly when filing a warranty claim.
Q: Do Tempur-Pedic mattresses get softer over time?
A: Like all memory foam mattresses, Tempur-Pedic beds gradually soften over time. This process is natural and expected with this type of mattress. Please note that the Tempur-Pedic mattress warranty doesn’t cover normal softening.
Q: Does the Tempur-Pedic mattress warranty cover mold?
A: No, the Tempur-Pedic mattress does not cover mold. This is because mold develops due to damp, moist conditions, for example, due to spilling fluid on the bed instead of a manufacturing fault.
Q: Is Tempur-Pedic off-gassing toxic?
A: Like most memory foam mattresses, Tempur-Pedic beds release an off-gassing smell at first. While you may find this odor unpleasant, it isn’t harmful. It should fade away reasonably quickly if you let the bed air out.
The Bottom Line
There’s no doubting the outstanding quality of the Tempur-Pedic mattress range. While most customers never experience any problems with their new beds, it’s good to know that you’re protected if your mattress is faulty.
The Tempur-Pedic mattress warranty offers a decent level of coverage and provides peace of mind. Although the 10-year length is average in the mattress industry, it covers indentations as shallow as 0.75 inches. Therefore, you have protection against even slight sagging, the most common durability complaint with memory foam mattresses. Tempur-Pedic has a good reputation for honoring its warranty policy fairly, so you don’t need to worry about being fobbed off if you discover a problem.
Please bear in mind that you are liable to pay any transportation fees when you claim on a Tempur-Pedic warranty, unlike some other mattress companies. These costs can be considerable, so you should factor this in before you buy it.
Overall, we feel that the Tempur-Pedic mattress warranty terms and coverage are fair and adequate. While the warranty isn’t the best we’ve seen, it should protect you for the lifetime of your mattress. Before you buy any new bed, including a Tempur-Pedic, take time to check the features, reviews, and warranty terms carefully to make sure you’re getting the right mattress for you.