There are plenty of good things to love about Saatva beds. Their mattresses have varying firmness levels. They use natural materials. These mattresses offer impressive motion isolation, spinal alignment, pressure relief, temperature regulation, and many other benefits. It doesn’t come as a surprise that this is one of the top bed brands in the US. However, no mattress is flawless. And Saatva mattress brand do receive their fair share of complaints and bad reviews.
One of the most common Saatva mattress complaints is related to sagging. This is a problem that affects all mattresses. Sagging is a mattress’s natural response to long term exposure to body weight. The longer you sleep on a bed, indentations form where you like to sleep the most and in the position, you frequently sleep in. When a mattress starts to sag, this can be discomforting to sleepers. And in some cases, it can even cause pain.
However, trawling through page after page of review sites like Google and Yelp takes time. If you’re wondering whether Saatva is the correct brand for you, help is at hand. We’ve compiled a comprehensive summary of Saatva customer reviews that give you the inside scoop on this famous brand. We’ll also tell you everything you need to know about the Saatva brand and range.
What are Saatva Mattresses?
Saatva is a popular online mattress brand that started in 2010. Its mission is to create luxurious, comfortable mattresses with affordable price tags. It also prioritizes outstanding customer service.
All Saatva mattresses are made in the USA and feature only sustainable materials, making them a suitable choice for eco-friendly consumers. At the time of writing, Saatva mattresses are only available in-store, so you can’t buy them from a brick-and-mortar retailer. This business model allows Saatva to streamline its sales process and reduce costs for shoppers.
Saatva currently sells the following mattress types:
- Hybrid innerspring
- Hybrid latex innerspring
- Adjustable air
- Memory foam
It also stocks mattresses suitable for kids and teens and a more robust model for heavier individuals.
As well as the flagship Saatva range, the company also manufactures and sells some additional brands. These are:
- Loom and Leaf– A luxury memory foam mattress with a cooling gel infusion
- Zenhaven– Manufactured from 100% Talalay latex foam
The company sells a range of soft bedding products, including pillows, sheets, and weighted blankets. You can also buy luxurious toppers to make your mattress more comfortable and provide extra joint cushioning. Saatva also makes its own bed frames and foundations to complement your new mattress, including an adjustable bed. However, not all Saatva mattresses are adjustable bed-friendly, so you should check your specific model before buying it.
Does the Saatva Hybrid Mattress Sag?
The number of sagging complaints made against Saatva Hybrid mattresses are very minimal. All the materials used in Saatva hybrid beds are designed to resist sagging for an incredibly long period. Saatva hybrid beds incorporate two types of mattresses into one. Because of this feature, these beds tend to be more comfortable and durable. However, there have been reports about Saatva mattresses sagging after several years of use. This problem mainly affects heavy sleepers than their lighter counterparts. Some saatva bed mattresses are more vulnerable to sagging than others. You will find out more about that later on. Saatva is committed to giving its clients a better sleeping experience. They use quality materials that don’t sag easily. Unfortunately, should a Saatva bed sag after purchase, there is a 15-year non-prorated warranty that will cover you.
The good news is that Saatva will send you a new mattress if yours gets a 1” indentation in the first two years. Should the mattress sag in between 3 to 15 years, Saatva will repair the mattress for you. What this means is that you can comfortably invest in a Saatva bed. Because even if it sags, there is a warranty that is going to cover you. According to the terms, Saatva will replace or repair indentations on your bed so that you can enjoy healthy and quality sleep.
What Causes a Bed to Sag?
All mattresses will sag eventually. And they tend to sag in areas that experience a lot of pressure, such as around the hips or chests. As we have seen earlier, a mattress can also sag in the middle of a bed that is slept on by a couple that loves to cuddle. And even though sagging is normal and can be prevented by rotating the mattress every three months, some beds have a higher sagging potential than others. If you are in the market looking for a new bed, it is essential that you familiarize yourself with the causes of mattress sagging so that you can enjoy healthier sleep for longer.
- Low-quality materials
This is the biggest cause of mattress sagging. Cushioning materials are designed to wear over time. This is just how they were made. However, inferior materials won’t last as long as high-quality ones. Certain manufacturers prefer to use low-quality materials so that they can maximize costs. Such beds are unable to handle the weight of sleepers, and they will sag sooner than expected. When shopping for a bed, ensure that you buy one from a brand that only uses quality materials.
- A poor bed foundation
Have you ever wondered why reputable mattress brands ask you to buy a frame from their company? The reason for this is that a poorly designed frame will always result in premature sagging. For instance, Saatva makes bed foundations specially designed for their mattresses. It is worth buying both a mattress and a supporting foundation.
- Various Sleeping Habits
Even though a bed will sag despite your sleeping posture, certain sleeping habits cause a mattress to sink prematurely. These habits include spooning for long hours, couples who prefer to sleep on their sides of the bed every night. And even sleeping with pets can cause mattress sagging. Pets such as big dogs can leave a massive sinking spot on your bed, especially if they have a favorite place they like to sleep on.
Other Saatva Mattress Complaints According to Google Reviews
Our article on Saatva mattress complaints would be incomplete if we only looked at sagging and ignored other Saatva mattress bad reviews. Even though sagging is a serious issue, there are other complaints that affect customer experiences with this brand. If you are interested in buying a Saatva mattress, getting to know some of the negative reviews will ensure, you make a wiser decision. And in case you come across similar issues, you will know how to resolve them.
Here are the Saatva customer reviews that have been launched against Saatva mattress brand. While we didn’t find any Saatva Yelp reviews, there are a wealth of valuable reviews on sites like Google for us to base our opinions on.
The good – If you have been researching Saatva mattresses, you will know that they have three firmness levels; soft, luxury, and firm. As a sleeper, you should know which level of firmness suits your sleeping needs better. In the past, there have been complaints about Saatva’s inconsistent mattress firmness. Some clients say that their mattresses are super hard, even the plush soft options.
The ideal solution for this issue is for you first to identify your perfect level of mattress firmness. Some people buy luxury firm mattresses only to discover that they like the soft option. Knowing this will help you avoid getting the wrong firmness level. Secondly, if a bed is too firm immediately after purchase, sleeping on it for a while can break it in. So give it some time. You can always buy a pillow top if the bed is too firm.
The overwhelming majority of Saatva customer reviews say that the mattresses are comfortable and give decent support. Most people said that the beds felt comfortable to sleep on and retained their support, as you can see from these Saatva mattress reviews on Google:
The bad – However, it’s important to point out that a few customers didn’t find their mattresses comfortable. The following reviewer says that both she and her husband found their bed uncomfortable, and it caused her husband pain.
This Trustpilot reviewer was also unhappy with the comfort of their mattress and said that it caused pain. They also noted that the bed felt considerably firmer than they expected:
While it’s essential to take all viewpoints into account, we feel confident that Saatva mattresses will feel comfortable for most users. An average rating of 4.8 stars on Google and 4.5 stars on Trustpilot (at the time of writing) shows that the vast majority of customers are exceptionally satisfied with their purchases.
Where the reviews are negative, it might be that the customer purchased the incorrect firmness setting for their body type and sleeping position. A mattress of the incorrect firmness will most likely cause pain and discomfort even if it is high-quality. Therefore, it’s worth taking some time to figure out which firmness is right for you. If you choose the right model, you should find a Saatva mattress comfortable.
The good – Saatva mattresses feature quality components and are well-made, so you can expect your bed to last for at least 7 years and up to 10 years or more if you look after it. As you might expect, the online reviews reflect this fact, and complaints about Saatva mattress durability are few and far between.
As most people review items soon after receiving them, it was hard to find positive reviews that mentioned durability specifically. However, that doesn’t mean that we think there’s a problem with durability- most likely, customers enjoy sleeping on their mattresses for many years without coming back to update their review.
Some customers did leave reviews a while after purchase, suggesting that Saatva mattresses retain their initial comfort. This saatva review says that the bed remained in mint condition and continued providing excellent comfort 7 months after purchasing:
This customer agrees and says that their mattress actually became more comfortable after 2 years of use:
The bad – On the other hand, a small number of people said that their mattress didn’t age well and lost its comfort and support over time. This Google reviewer says that the bed retained body impressions that didn’t disappear after they got up. A small amount of softening is normal for a foam or hybrid foam mattress, so it’s hard to tell whether this indicates a durability issue without knowing the imprint depth.
This Trustpilot reviewer said they had issues with their mattress breaking down within just 6 months. Fortunately, Saatva quickly remedied the problem and sent them a new bed as a replacement.
As Saatva durability complaints are rare, we can conclude that the brand as a whole is a good choice if you want a long-lasting bed. We suspect that the occasional complaint is down to a one-off construction error and doesn’t indicate a broader durability issue. Overall, it’s great to see that Saatva handles customers’ concerns promptly to make sure they get a decent and long-lasting product.
The good: Saatva offers its customers plenty of options for getting advice and support. There’s an instant web chat service on the website, and you can also contact the support department via email or phone.
Most customers say that the service they received was good and that they received regular updates on their order’s status, as you can see from this Saatva Google review:
It’s also great to see that most reviewers had a positive experience with the delivery service:
The bad: However, it appears that there are sometimes issues with the quality of Saatva’s customer service. While there are relatively few negative reviews about the mattress’s comfort and quality, poor feedback generally relates to customer support issues. This Trustpilot reviewer was unhappy with the communication they received from the company and problems changing their contact information.
We should point out that Saatva is exceptionally proactive in responding to and rectifying negative reviews. A customer service representative generally answers the review quickly and explains what they did to solve the problem, as you can see from the response to the above complaint:
We should mention that most of the reviews that said poor customer service occurred during the coronavirus pandemic. It’s possible that, like many companies, Saatva is experiencing issues caused by staff sickness or production and delivery delays. Overall, given the balance of positive vs. negative feedback, most customers are satisfied by Saatva’s customer support.
The good – As an online store, prompt deliveries are a vital aspect of streamlining client experience. It is unfortunate that in the past, Saatva has partnered with unreliable delivery companies. A few years ago, delivery complaints were alarmingly high against Saatva brand. But Saatva has resolved this problem, and nowadays, their mattresses arrive on time, and you experience white glove delivery where the bed is installed on your behalf. You can have the old mattress discarded as well.
The company website also says that it notifies you in advance of your 4-hour delivery slot and allows you to reschedule without incurring any fees. This sounds great on paper, but does it live up to its promises? Yes, according to most Saatva mattress Google reviews. Most customers say that the ordering process was simple and their delivery arrived on time.
The bad – While most customers were satisfied with Saatva’s delivery service, there are a small but significant number of people reporting issues. The following Trustpilot review says that they experienced repeated delays and still didn’t receive their mattress after a 2-month wait:
We must assert that there is no evidence to substantiate the customer’s claim that Saatva posts fake reviews, and a representative replied to the review to refute this statement vehemently. We can only assume that the buyer was disgruntled by the delays with their order. However, it’s worth considering that you may experience a longer wait for your mattress than the timeframe stated on the company website. As most of the complaints about delivery occurred recently, these issues might be related to coronavirus.
Saatva $99 Returning Fee
Saatva’s warranty clearly states that a bed can be returned during the 180 night trial period should the buyer feel not contented with the mattress. When you apply for a return, Saatva will charge you a $99 shipping fee. Some customers are not pleased with this returning fee, which is one of the complaints this brand has received. According to Saatva, this fee caters to transportation and handling of the returned bed. To avoid paying this fee, you should ensure you choose the right mattress for your first purchase.
As most of the Saatva feedback on popular review sites is positive, we can only assume that most customers never need to use the trial period.
Most customers who returned or exchanged their mattresses under the trial conditions got their refund as promised. However, some consumers were unhappy about paying the collection fee for sending their bed back, like this Trustpilot reviewer:
Despite what the review states, the accusation that Saatva conceals the collection fee in its trial policy spiel is inaccurate.
When we took a look at the Saatva website, the collection cost was easy to find, as you can see from this statement:
Overall, we are satisfied that most customers can return or exchange their unwanted Saatva mattresses without any problems. However, please note that you will have to pay $99 to cover the company’s transportation costs.
Which Saatva Mattresses are Known Not to Sag Prematurely?
Saatva mattresses are not created equally. They feature different types of materials, and as a result, they all won’t sag at the same rate. When shopping through the different Saatva beds, here are those that are known to resist premature sagging.
Famous for being the most luxurious bed in the market, this mattress is tough enough to resist sagging. This premium mattress comprises of organic and natural materials. And as we already know, organic materials outlast their synthetic counterparts, and that’s why this mattress doesn’t sink quickly.
Made using Talalay latex and organic cotton, these two are stronger and more durable than high-density memory foam. These two materials are pretty responsive and retain their original shape once pressure is removed. Another feature of the Zenhaven that helps it prevent sagging is that it is two-sided. You can therefore flip it over and experience both a firmer or softer support.
This is a mattress that will resist sagging for years. Plus, it comes with many other premium features. The only drawback is its high price tag.
Innerspring mattresses also sag, and this mainly affects beds that come with thinner coils. The Saatva Classic boasts of a unique coil system that increases the bed’s lifespan while providing comfort. It incorporates individually pocketed coils which are perfect for isolating motion. There is a luxurious Euro pillow top that offers support and prevents sagging.
Coming second after the Zenhaven, the Saatva Classic is the second mattress from this brand with powerful sagging resistance capabilities. This mattress also has three firmness levels for you to choose from.
In the mattress industry, the words memory foam and sagging always go hand in hand. But, this right here is a different story. Many memory foam lovers are so used to sagging that they replace their mattresses every two to three years. But, what if we told you there is a memory foam bed that can resist sagging for more than five years?
Loom and Leaf by Saatva is one of the few durable memory foam beds in the market. Made using organic cotton and layers of dense and premium foam, this bed will retain its structure for many years. And other than using quality foam, this bed is available in two firmness options, all of which offer comfort and relieve pressure. Because of the high-density foams used, this bed can be a bit firm for some sleepers.
Saatva HD Mattress
The last Saatva mattress on our list that doesn’t sag easily is the Saatva HD. This hybrid model is ranked as one of the best affordable luxury mattresses. Designed to accommodate heavy sleepers, this mattress can withstand continuous pressure without forming indentations on the bed’s structure.
Like the Saatva Classic, the Saatva HD has a euro-top cover that contributes to the mattress’s ability to resist sagging. The presence of high-density memory foam also contributes to the above effect. The biggest pro of this bed is that it is affordable. You will therefore enjoy sleeping on a durable mattress at a lesser price than that of its competitors. It is, however, not ideal for light sleepers as it may feel too firm.
FAQs about Saatva Mattress Complaints
Is Saatva a good mattress?
After reading the online reviews, we can conclude that Saatva mattresses are generally good. The company scores consistently highly on review sites, and customers mention the brand’s excellent comfort, support, and customer service. While some buyers complain about durability and customer service issues, this is relatively rare.
Why do Saatva mattress sag on one side?
Suppose you sleep alone and have a favorite side. This is where most wear will occur. This is why beds sag on one side.
How long does it take for Saatva mattress to sag?
Beds from this brand are known to last for more than ten years. However, indentations on Saatva mattresses are likely to appear after five or seven years. Rotating your mattress frequently can help prevent this from happening.
Does Saatva mattress warranty cover sagging?
Saatva has a 15-year non-prorated warranty that covers sagging. If indentations measuring at least an inch show in the first two years, you get a replacement. After three years, should there be indentations of about two inches, Saatva will repair the bed for you.
What’s so good about Saatva mattresses?
Despite these Saatva mattress bad reviews, this brand has got countless positive attributes. First, their beds feature high-quality materials, most of which are natural. Secondly, the overall construction of these beds aims to promote better and healthy sleep. Thirdly, saatva beds receive high scores from many professional mattress reviewers. They offer clients a 120 night trial period, and all their mattresses come with a warranty.
Can you flip a Saatva mattress?
Saatva mattresses have specially-formulated layers, which means that you can only sleep on one side. Therefore, you shouldn’t flip your bed. The exception is the Saatva Youth mattress, which you can flip to adjust the firmness as your child grows.
Does Saatva take your old mattress away?
Saatva will remove and dispose of your old mattress and bed frame free of charge. However, it will only accept items in a hygienic state, so you can’t give them a stained mattress. Please note that you must check the mattress removal option at checkout if you want to take advantage of this service.
How is Saatva delivered?
Saatva offers free white glove delivery with all its mattresses. This means that delivery personnel will carry your bed inside and set it up for you.
Saatva Mattress Complaints – The Final Verdict!
Overall, we were impressed by the customer feedback we read on review sites. Most users say that the Saatva mattress they received was comfortable, supportive, and high-quality. The general lack of durability complaints suggests that Saatva beds are well-made and long-lasting.
Saatva also received glowing reviews of its customer service. As you can see from some of the reviews above, even unsatisfied customers often praised how the company handled their concerns.
However, there were a few complaints about the quality of Saatva’s delivery. In particular, some buyers said that they didn’t get their order on time and had difficulty getting answers to their questions. It appears that Saatva may be experiencing logistical problems caused by the COVID-19 pandemic, and it’s worth checking the website before ordering to get up-to-date information on delivery delays. However, this problem is hardly unique to Saatva, with many industries suffering from worker shortages and delays due to restrictions.
We were also pleased to see the quality of Saatva’s responses to customer complaints. The company replied to most negative Trustpilot reviews with an apology and explained how it successfully resolved the problem.
Generally, an overall rating of 4.5 on Google and 4.8 on Trustpilot (correct at the time of writing) attests that Saatva is a trustworthy company that provides excellent products and services to consumers. Therefore, we feel confident recommending it to our readers.