Costco has one of the most lenient returns policies available. The Costco return policy on mattresses comes under the company’s famous ‘Risk-Free 100% Satisfaction Guarantee’. This guarantee covers most items sold instore and online, and it entitles you to a full refund if you’re unsatisfied with your purchase for an unlimited period.
This policy is much more generous than most other mattress retailers. Most sellers offer a returns period of around 90 days, although some offer longer. For this reason, many people choose Costco as their mattress retailer because the returns policy provides excellent peace of mind.
However, that doesn’t mean that you can abuse the policy by returning a worn-out mattress many years later. In this article, we’ll explain precisely how the Costco mattress return policy works and how to get your money back if you’re unsatisfied with your new bed.
What is Costco?
Costco is a wholesale warehouse club that sells a wide range of products, including mattresses and other sleep products like bed frames and linen. It offers products at very competitive prices, so you may be able to pick up a real bargain.
You can buy mattresses from Costco online or in one of its bricks-and-mortar warehouse stores. You’ll need to purchase a membership before you can shop with Costco in person, although you can shop on the website without it. Membership fees start from $60 per month, excluding sales tax. All membership plans include Costco’s 100% Satisfaction Guarantee that protects you if you discover a manufacturing fault. The guarantee even covers the membership plan itself, so Costco will refund the cost if you decide you’re not happy with your membership.
Also read: The Best Costco Mattresses to Buy online
What Mattresses Does Costco Sell?
Costco sells a wide range of mattresses. Its offering includes budget foam models, innerspring beds, memory foam mattresses, and luxury hybrids. Costco mattresses cover a range of price points, from very cheap budget options to expensive premium brands.
Costco stocks mattresses made by other ranges. Some are household names, including Sealy, Tempur-Pedic, Casper, and Ghostbed. It also sells Comfort Tech mattresses, a budget line that you can only buy in Costco. While many of the brands that Costco stocks are high-quality, you should think carefully before purchasing a budget option. Some of Costco’s cheaper brands are less durable and lose their support quicker than some other affordable beds.
Also read: When Do Mattresses Go on Sale at Costco?
What is Costco’s Return Policy on Mattresses??
This policy means that you can take your time to decide whether you like your new bed. Manufacturing flaws aren’t always apparent within the first few months, so you don’t need to worry if you discover a defect further down the line. On the other hand, Costco doesn’t generally accept wear and tear as a reason to send your mattress back unless it breaks down very quickly because of a manufacturing error. So, you probably can’t return your mattress simply because it’s old and you want money for a replacement.
There is no time limit on the Costco mattress return policy. Under the 100% Satisfaction Guarantee, you can return your new bed at any time for a full refund. Most mattress companies offer a 90-day trial period and a 10-year warranty, although some provide more generous policies. However, the Costco policy is the longest available and offers customers excellent peace of mind.
Bear in mind that Costco may not issue a refund if the manufacturer’s warranty expires. Some of Costco’s mattresses come with a warranty given by the brand. Warranties are usually around ten years long, although many will be more generous than this. Some customers have been refused refunds after the warranty expired on other products. Whether Costco will refund on an item with an expired warranty is at the manager’s discretion.
How to Return a Mattress to Costco
Returning a mattress is exceptionally easy under the 100% Satisfaction Guarantee. You can do this instore or online. If you have a local Costco store, you can take your mattress back in person for an on-the-spot refund. Alternatively, you can ask the store to help you arrange a return via United Parcel Service if you can’t fit your bed inside your vehicle or need assistance.
If you prefer to arrange a return online, the process is as follows:
- 1. Log into your online Costco account and click on the ‘My Orders’ tab.
- 2. Find your mattress order and click on the ‘Return Items’ button.
- 3. Print your returns label. In some areas, you can arrange for Costco to collect your item. The company will send a follow-up email with further instructions for returning your bed.
- 4. Receive your refund back to your original payment method, including shipping and handling fees.
Do I Need a Receipt?
Most companies ask for a dated purchase receipt to process a refund on a mattress. If you don’t have a Costco membership, you should keep your receipt just in case. Although Costco may decide to issue a refund without your original proof of purchase, there’s no guarantee.
However, there’s no need to produce proof of purchase if you’re a Costco member. The company can check your membership and order records to verify your purchase, so you can easily get a mattress refund without a receipt.
Do I Need to Keep the Packaging?
Mattresses are large items, and they come with a lot of packaging that you probably don’t want to store on the off-chance you need to return it. The good news is that, unlike most other sellers, Costco accepts that you can’t decide whether you want to keep your mattress without removing the packaging and sleeping on it for a while. Therefore, there’s no need to keep hold of the packaging as Costco lets you return the bed without it.
How Will I Receive my Refund?
If you return a mattress to Costco, you’ll get a refund back to your original payment method. This factor gives Costco a significant advantage over many companies that only offer store credit because they provide cash refunds. However, if you return your mattress to a bricks and mortar Costco store and paid with a credit card, you can only obtain a refund if you used a Costco Amex card. If you used a different credit card, it’s probably best to arrange your mattress return online.
How Long Does Costco Take to Refund?
How long your refund takes depends on how you return the mattress and how you paid. Some card issuers take longer to process refunds than others. If you take your bed back to a Costco store, the salesperson could start the refund process then and there. If you send the mattress back using a delivery service, you should factor in the transit time as Costco won’t issue a refund until it receives the goods. However, you should receive your refund in a maximum of 30 days.
What Happens to my Returned Mattress?
You may want to know what happens to your unwanted mattress after you return it. The answer depends on the age and condition of the bed. If you return the mattress as you received it and still in the original packaging, Costco can resell it.
However, the chances are that you removed the packaging and tested the bed out in order to decide that you didn’t like it. Often, the company can return the bed to the original manufacturer, especially if it contains a manufacturing flaw. Costco may receive a full or partial reimbursement in this scenario.
Sometimes, other companies buy defective mattresses and refurbish them to sell on. This process helps to reduce the amount of waste from unwanted beds.
Abusing Costco’s Mattress Return Policy
Although the Costco mattress return policy is exceptionally generous, we don’t recommend trying to abuse it. It’s perfectly fine to return a mattress simply because you don’t like it if you do it in a timely fashion. In this situation, you should return it within months instead of years while the mattress is still in a decent condition. It’s also acceptable to send back a bed with a manufacturing flaw at any time.
We recommend covering your mattress with a mattress protector to keep it in a clean and sanitary condition if you think you may wish to return it (this is good advice, in any event, to keep your sleeping environment clean). It’s unpleasant for Costco employees to have to deal with stained or unhygienic mattresses. It’s also embarrassing for you to turn up with a dirty bed that you want to return.
It’s not a good idea to abuse Costco’s policy. Refunds are at the discretion of the manager and, while Costco is generally pretty lenient in what they’ll accept, you probably won’t get away with returning items too regularly. If you buy a mattress and later request a refund several times, this could flag your account up to the management. We’ve heard of people having their membership revoked for deliberately taking advantage of the returns policy. If you lose your membership, you’ll lose out on all the great perks that come with it.
Can I Return Other Items to Costco?
The Costco 100% Satisfaction Guarantee covers almost all of the products it sells, including other bedding items. This guarantee means that the Costco pillow return policy and the Costco sheets return policy, for example, is as generous as the one offered for mattresses. You can return the items at any time for a full refund.
However, the Costco 100% Satisfaction Guarantee doesn’t cover certain items. These include:
Electronics: You must return electronics within 90 days if you want a refund, including large kitchen appliances, televisions, computers, cameras, and MP3 players. The returns policy for cell phones depends on which carrier service with which you have a contract.
Diamonds: If you wish to return a diamond 1.00ct or larger, you must present your IGI or GIA documents that came with your purchase in return for a Jewelry Credit Memo. A professional gemologist employed by Costco will examine the diamond within two days to check it’s authentic before issuing a refund.
Cigarettes and alcohol: If your area prohibits returns on cigarettes and alcohol, Costco cannot accept them.
Items with a limited expected lifespan: Such items include vehicle tires and batteries. In some cases, these products come with a separate limited warranty.
Custom products: You can’t return custom-made products for a refund unless they are faulty or don’t meet the specifications under the warranty terms.
Following the coronavirus outbreak, Costco doesn’t accept returns on certain products. These products are high-demand items, and the policy aims to prevent people from buying large quantities to stock up and then return what they didn’t use at a later date. These include:
- Bottled water
- Toilet and kitchen tissue
- Antibacterial cleaning wipes
- Some staple food items such as rice
- Cleaning sprays
Do you still have questions about the Costco mattress returns policy? Read our FAQs section to clear up any remaining queries.
Q: Will Costco pick up my mattress return?
A: Costco may offer a pickup service depending on where you live. You can check by starting the returns process online.
Q: Can I return a mattress to Costco without a receipt?
A: If you’re a Costco member, you don’t need to produce a receipt to return it for a refund because the company can check your purchase on your membership account. However, if you don’t have a membership, you should keep your receipt safe.
Q: Does Costco refund shipping?
A: If you return your mattress, Costco refunds all shipping and handling fees along with the money you paid for the bed.
Q: Can you return a mattress to Costco after 2 years?
A: Costco’s returns policy allows you to return a mattress at any time if you’re unsatisfied. However, you will have to explain why you’re unsatisfied, so you can probably only return a mattress to Costco after a two-year period if it has a manufacturing fault.
Q: Can I return a mattress to Costco for someone else?
A: As a rule, the original purchaser must return an unwanted mattress to Costco. However, if the bed was a gift, you can return it with either the original receipt or by quoting the buyer’s membership number.
Q: Can I return a mattress to Costco without a membership?
A: You can return a mattress to Costco without having a membership as long as you have the original receipt.
Q: What is the Costco adjustable bed return policy?
A: The Costco adjustable bed return policy falls under Costco’s 100% Satisfaction Guarantee. You can return the adjustable bed at any time for a full refund if you’re unsatisfied.
Q: What’s the Costco platform bed mattress return policy?
A: You can return a Costco platform bed at any time for a refund if you’re not satisfied with your purchase.
Q: What’s the Costco mattress protector policy?
A: Mattress protectors come under the 100% Satisfaction Guarantee so that you can return a defective item at any time.
The Bottom Line
The Costco mattress return policy is exceptionally generous and offers excellent protection to customers. So, you can shop for a new bed from Costco without worrying about whether you can return it if you don’t like it or it develops a manufacturing fault. While the unlimited returns period is pretty unique in the mattress industry, many other companies also offer reasonably long returns periods. Therefore, it’s worth shopping around to make sure you’re getting the best mattress for your needs.