When you buy a new bed, you should look for the best mattress warranty. However, figuring out which product offers the best warranty is harder than it sounds. While you may assume that more extended warranties are always better because they guard against manufacturing defects for a more extended period, the small print may reveal a different picture.
Many longer mattress warranties sound good on the surface, but they often include a prorated period after the first ten years or so. This means that the company will charge you fees to have your mattress repaired or replaced once the initial prorated period is up, and these can be steep.
Some seemingly generous warranties also charge you transportations costs and a fee to inspect the mattress if you want to claim under warranty. Other companies offer you the option to pay for a longer non-prorated warranty, but beware. Most mattresses don’t last longer than ten years, in any event, so paying for a longer warranty term is often a waste of money.
If all this makes your head spin, help it at hand. We’ve crunched the data and found the five best mattress warranties in the business that offer you lifetime coverage. We’ve also included a hand buyer’s guide to give you the tools you need to sniff out the best mattress warranty yourself.
Top 5 Mattresses with Lifetime Warranty
The Puffy Mattress is our favorite mattress with a lifetime warranty because it offers outstanding premium features and should suit most people pretty well. However, if you don’t think the Puffy is right for you, we’ve included different puffy mattress options with lifetime warranty mattress options for you to choose from. There should be a mattress with a lifetime warranty to suit everyone on our list.
1. Puffy Mattress – Best Overall
The Puffy Mattress is our favorite mattress for several reasons. First of all, we think it offers the best mattress warranty in the business. Like all the mattresses on our list, it has a generous lifetime warranty with transparent, easy-to-understand terms and conditions. It is entirely non-prorated, so you can have your bed repaired or replaced for free if it has a manufacturing defect.
The Puffy mattress warranty covers sagging or body indentations measuring deeper than 1.5 inches. It also covers defects in the mattress cover, which many mattress warranties exclude. However, you’ll need to place your mattress on a stable frame or foundation with central support for queen-size beds upwards. Like all mattress warranties, it is non-transferable, so you can only claim if you’re the original purchaser.
We also love the Puffy mattress because it’s a good fit for most body types and sleeping positions. Side sleepers will particularly love this bed because it can mold comfortably to the side of your body to reduce pressure around the shoulders and hips. However, it doesn’t compromise on support. It also provides outstanding motion isolation for couples.
If you like the sound of the Puffy Mattress warranty, but you’re not sure the mattress is right for you, we recommend investigating the rest of the Puffy range.
Puffy Mattress Options
✔$300 Off + FREE King Pillow
✔Lifetime warranty. Suits All Sleeping Positions
✔Made in USA
✔Best for back pain sufferers
✔ High-Density Transition Comfort Layer
✔ Luxury cover
✔Body Adapting Dual Cloud Foam
Puffy makes three different mattresses: the Puffy Original and the Puffy Lux and the Puffy Royal. There’s also a hybrid version of the Puffy Lux with a supportive innerspring core that’s perfect for heavier individuals. All Puffy mattresses come with the same excellent warranty as the Puffy Lux.
A lifetime warranty isn’t the only protection that Puffy offers its customers. Like all Puffy mattresses, the Puffy Lux comes with free returns and a 101-night sleep trial. You can send the bed back for a full refund if you decide you don’t want to keep it for any reason during this time.
Who will Love the Puffy Mattress ?
Side sleepers: Side sleepers will love the Puffy mattress because its adaptable comfort system can mold to the shape of your body to prevent pressure. This is especially noticeable around the shoulders and hips, which are common problem areas if you sleep in this position. However, front and back sleepers should also find this mattress comfortable and supportive.
Lighter individuals: If you have a low body weight, regular mattresses can feel too firm and cause uncomfortable pressure. The Puffy Lux is adaptable enough to provide deep pressure relief even for light people. However, people who are heavier than average may find the hybrid version of the Puffy Lux more supportive.
Couples: Like most all-foam mattresses, the Puffy Lux isolates motion from one side of the bed to the other. Therefore, you shouldn’t feel your partner shifting around during the night, resulting in undisturbed sleep.
- Suitable for all sleeping positions, especially side sleepers
- Excellent motion isolation for couples
- Hypoallergenic materials won’t trigger your allergies at night
- Ideal for most frames and foundations, including adjustable bases
- Removable and washable cover makes it easy to keep your bed fresh and hygienic
- Certi-Pur certified and non-toxic
- Contains no fiberglass
- Excellent value for money
- Hybrid version suits heavier individuals
- 101-night sleep trial and free returns
- Only available in a medium firmness settings.
2. Idle Plush
The Idle Plush mattress by Idle Sleep is an ideal choice if you want a medium-soft bed with the best mattress warranty. It comes with an entirely non-prorated lifetime mattress warranty, so you can claim at any time without spending a dime.
One of the stand-out features of the Idle Sleep mattress warranty is that it covers indentations and sagging deeper than 0.5 inches. This measurement is the most generous available and means that you can claim for even the slightest sagging. However, make sure that you keep your bed on a supportive base to avoid voiding the warranty.
Another significant benefit of the Idle Plush is its whopping 18-month sleep trial. This trial allows you to return the bed for a full refund if you’re unsatisfied, and it’s the longest sleep trial we’ve ever seen.
The Idle Plush’s medium-soft feel is perfect for side sleepers because it can mold to the side of the body closely. However, if a medium-soft mattress isn’t right for you, Idle Sleep sells several other high-quality and affordable hybrid mattresses in a range of firmness settings. The entire range comes with Idle Sleep’s excellent warranty and sleep trial.
Who will Love the Idle Plush?
Side Sleepers: The Idle Plush’s medium-soft feel is perfect for people who sleep on their sides. Its adaptable gel memory foam comfort system provides deep contouring that prevents pressure on your hips and shoulders.
Lighter individuals: A medium-soft mattress like the Idle Plush is perfect for people with lower body weights because it has enough give to let your body sink in without applying pressure. If you are heavier than average and sleep on your front or back, we recommend checking out the different firmness options in the Idle Sleep range.
Couples: The Idle Plush has an all-foam construction that stops movements transferring across the bed’s surface. This prevents couples from disturbing each other if they move around a lot during the night.
- Exceptionally generous 18-month sleep trial and free returns if you don’t like the mattress
- Flexible 0% APR financing options available
- Free shipping
- Certi-Pur certified, safe and non-toxic
- Cooling gel infusion to prevent overheating
- Removable and washable cover makes it easy to keep your bed clean and fresh
- Only available in medium-soft, although Idle Sleep sells mattresses in other firmness settings too
- If you weigh more than average, you may be better off with one of Idle Sleep’s firmer hybrid models
3. Winkbeds Mattress
The Winkbeds mattress is an excellent option for people who want to buy an affordable, comfortable hybrid bed with the best mattress warranty. The Winkbed comes with a lifetime non-prorated warranty, so Winkbeds won’t charge you to have a defective mattress repaired or replaced.
The Winkbeds mattress warranty covers sagging or body indentations deeper than 1.5 inches and any manufacturing defect that caused the mattress foam to split, crack, or otherwise degrade. It also covers faults with the springs. For the warranty to be valid, you must place the mattress on a supportive foundation.
The warranty isn’t the only protection that Winkbeds offers its customers. The mattress also comes with a 120-night sleep trial. If you don’t like the bed for any reason, Winkbeds will pick it up free of charge and issue a full refund.
Winkbeds also offers its existing customers an incredibly generous ‘any reason’ 50% off lifetime replacement guarantee, giving the company an edge over the competition. If you buy a Winkbeds mattress, you can replace it at any time and for any reason for just 50% of the current retail cost. Unlike the limited warranty, this guarantee covers comfort preferences and wear and tear.
The Winkbeds mattress features a supportive, zoned innerspring core and a pressure-relieving foam comfort system. It comes in four firmness settings: Soft, Luxury Firm, Firm, and Plush. Therefore, this bed is suitable for all body types in any sleeping position.
Who will Love the Winkbed Mattress?
Side, front, and back sleepers: Pretty much everyone should be able to find a Winkbed mattress to suit them. This bed comes in four firmness settings. The soft model is ideal for light or average weight side sleepers because it can conform closely to your side and relieve pressure, while the luxury firm should suit heavier side sleepers and light or average weight front and back sleepers. The firm and plus options are ideal for people with higher body weights or those who need an extra-firm bed on their doctor’s advice.
Couples and combi-sleepers: The Winkbeds mattress has a medium-firm (‘luxury firm’) model available. This firmness is ideal for couples and combi-sleepers (people who shift between positions throughout the night.) A medium-firm mattress accommodates all sleeping positions relatively well, providing enough pressure relief for side sleeping and enough support for front and back sleeping.
People with back pain: This mattress features a zoned, 3-Step Back Relief System. This support system offers extra firmness around the lumbar region without compromising pressure relief to tackle back pain and discomfort effectively.
- Four firmness options to suit all body types and sleeping positions
- Zoned 3-Step Back Relief System to ease back pain
- Cooling sleep technologies to prevent overheating
- Conforming comfort system offers outstanding pressure relief
- Free delivery and returns
- 120-night risk-free sleep trial
- Lifetime limited warranty with no hidden fees
- 50% off lifetime replacement guarantee
- Made in the USA
- Reinforced edge support to increase the useable surface area and improve durability
- Relatively heavy and challenging to move around
4. Awara Organic Luxury Hybrid Mattress
The Awara Luxury Hybrid mattress offers outstanding cooling properties and is perfect for people who want the benefits of an organic bed. Even better, it comes with an excellent lifetime guarantee.
This mattress features a comfort system made from natural Dunlop latex foam sitting atop a breathable and supportive innerspring core. Both the comfort and support system sleep exceptionally cool and allow accumulated heat to escape easily.
The Awara mattress has a medium-firm setting that should feel comfortable and supportive in any sleeping position and for most body types. However, it may feel a little on the firm side if you sleep on your side and have a very low body weight or body fat percentage.
The Awara mattress warranty entitles you to a replacement mattress for the first 10 years if it is defective. After this time, the company will repair or replace your mattress at its discretion and cover transportation costs if your bed has a manufacturing fault.
As well as a lifetime warranty, Awara offers its customers a generous 365-night sleep trial. This is significantly longer than the 3-month industry average and lets you return the bed for a refund for any reason.
Who will Love the Awara Mattress?
People who sleep hot: The Awara mattress does a great job of cooling you down if you tend to sleep hot. Its innerspring support core has a breathable construction that lets air circulate to reduce overheating. The organic latex foam in the comfort system is significantly more breathable than standard memory or poly foam, adding up to a cool night’s sleep.
Side, front, back, and combi sleepers: The Awara mattress’s medium-firm feel provides enough pressure relief for side sleepers while offering robust back support for front and back sleeping. Therefore, it’s also a good choice for couples with contrasting sleep styles and combi-sleepers. However, light side sleepers may need a softer mattress than the Awara.
People with allergies: The Awara’s natural and organic materials, including natural wool, latex, and cotton, are free from many common substances that could exacerbate allergies or respiratory conditions. Therefore, we recommend it to people with health conditions like asthma.
- Suits all sleeping styles and most body types
- Offers a comfortable balance of pressure relief and back support
- Features natural, organic, and hypoallergenic materials
- Breathable structure prevents overheating
- Rainforest Alliance certified
- 365-night sleep trial lets you try the bed out in your own home
- Free shipping and returns
- Lifetime warranty with no hidden costs
- Only one firmness option available
- May feel a little too firm for very light individuals, especially those who sleep on their sides
5. Level Sleep Mattress
The Level Sleep all-foam mattress is one of the best lifetime warranty mattresses to tackle stubborn back pain.
The warranty entitles you to a brand-new Level Sleep bed if yours is defective for the first 10 years of coverage. After 10 years, the company will repair or replace your Level Sleep bed at its discretion. Level Sleep doesn’t charge prorated fees or transportation costs, as long as your mattress I certified as faulty.
The overall Level Sleep mattress firmness is medium, so it should suit most people in any sleeping position. However, it has varying firmness in different areas to allow firmer back support with softer regions around the hips and shoulders. This construction improves your spinal alignment to tackle pain. It also provides pressure relief in common problem areas for added comfort. However, we recommend checking with your healthcare provider before choosing any mattress if you have a painful back condition.
The Level Sleep mattress also features a yearlong sleep trial, which is much longer than the three months offered by many of its competitors. If you don’t like the bed, you can return it at any point during this time to receive a refund.
Who will Love the Level Sleep Mattress?
People with back pain: Several chiropractors recommend the Level Sleep mattress because it has a zoned support system that offers extra firmness for your lower back. This construction helps to encourage a healthy sleeping posture and can reduce tension and pressure.
Front, back, side, and combi sleepers: The Level Sleep mattress’s medium firmness is ideal for most sleeping positions because it combines pressure relief with back support. Therefore, it’s also an excellent option for couples and combi-sleepers.
Light and average weight sleepers: The Level Sleep mattress measures 11 inches thick, so it should provide excellent support for people with a lighter or average body weight without putting on too much pressure. However, people with body weights significantly higher than average may need a thicker bed.
- Zoned support for extra support and pressure relief where you need to tackle back pain
- Suitable for all frames and foundations, including adjustable beds
- Forever warranty with no hidden costs
- Free shipping and returns
- Made in the USA
- Exceptionally generous 365-night sleep trial
- Only one firmness setting available
- May not be thick enough to support people with very high body weights
How to Find the Best Mattress Warranty
A mattress warranty protects you if your bed has a manufacturing defect. It assures customers that the product is fit for use and that they can get a free replacement or repair if it is faulty.
For instance, a bed that starts to sag very quickly means that the support system is probably defective. You would be entitled to have your bed repaired or replaced under most mattress warranties in this situation. Mattress manufacturers have a legal obligation to provide their warranty information to customers before they buy, and we recommend looking through the document carefully before making a decision.
If you buy a bed in-store, you should ask to see a copy of the warranty documentation. If you shop online, most companies link to their warranty documents at the bottom of the homepage or in the FAQ section.
However, it’s not always easy to understand mattress warranty terms and conditions. These documents often contain a lot of legal jargon that isn’t easy for a layperson to understand.
Here at Sleep Aim, we know our onions when it comes to mattress warranty terms and conditions. Our useful mattress warranty guide will arm you with all the information you need to know to decipher mattress warranties and decide whether you’re comfortable to proceed.
Implied and Written Mattress Warranties
Just like almost every purchase you make, mattresses come with an implied warranty. An implied warranty is part of state law and entitles you to a remedy if your bed doesn’t perform the job it is supposed to do adequately. However, if you buy a mattress labeled ‘as is’ such as a floor or demo model, the manufacturer can usually disclaim the implied warranty. However, ‘as is’ sales aren’t allowed in some states.
While there is no obligation for mattress manufacturers to offer a written warranty, most beds come with one. The seller must legally make this available for you to read before you make a purchase.
We never recommend buying a mattress without a written warranty. This is because a written warranty usually protects you more thoroughly than an implied warranty. Written warranties tend to cover sagging and body impressions, one of the most common mattress defects. A written warranty also clearly sets out what is and isn’t covered and what your obligations are, so you go into the agreement knowing exactly where you stand if there’s a problem.
However, just because your mattress comes with a written warranty doesn’t mean that the coverage is necessarily good. Many manufacturers charge their customers transportation costs, and you may have to pay additional unexpected costs like inspection fees.
Some mattress warranties also include a prorated period, during which you may have to pay steep fees to have your bed repaired and replaced. Longer doesn’t always equal better either, as no mattress warranty will cover you against everyday wear and tear. Bear in mind that even if your bed comes with a 25-year warranty, it will probably not last longer than around 10 years.
Mattress Warranty Coverage
Mattress warranties vary widely in what they do and do not cover. However, the majority of warranties cover the following defects:
Sagging and body impressions
This is the most common type of mattress defect. Most mattress warranties clearly state the sagging or indentation depth they cover. Generally, any sagging must be 1.5 inches deep or more to claim under warranty. However, some manufacturers have different stipulations.
If there is a fault with the seams, zipper, or handles on your mattress cover, you can usually claim under warranty. However, some mattress warranties specifically exclude this type of defect. Others have a separate, shorter warranty for the cover. Therefore, we recommend taking care to check whether your warranty includes the mattress cover.
Lumps and splits
If you buy a mattress with foam layers, your warranty will probably protect you against foam defects. These include degradation, lumping, bunching, and splitting.
Most mattress warranties cover broken, bent, or protruding springs. However, this doesn’t usually include bent border wires.
Mattress Warranty Exclusions
Most mattress warranties exclude certain types of problems or damage. These usually include:
Mattress warranties almost always exclude comfort preferences. Therefore, you can’t claim under the warranty simply because you don’t like your bed or don’t sleep comfortably. The exception is if a warrantied defect causes your discomfort. However, many mattresses come with a sleep trial that allows you to return a bed due to comfort preferences for a stated period, usually around three months.
Shallow sagging or body indentations
If your mattress develops sagging or body impressions shallower than the measurement stated on the warranty, this counts as normal wear and tear and isn’t covered.
If you accidentally burn, cut, or rip your mattress or spill liquids on it, you can’t claim under warranty.
Damage due to misuse
Most mattress warranties exclude damage caused by misuse. This often includes placing the bed on an unsuitable frame, jumping or walking on it, incorrect storage and transportation, and using cleaning fluids on the mattress.
Expected wear and tear
Your warranty will probably exclude normal wear and tear, including the natural softening of foams over time, as this doesn’t affect the bed’s function.
Mattress Warranty Validity
Most mattress warranties require you to satisfy various criteria for the warranty to be valid. First, most policies are non-transferable, which means you can’t claim unless you are the original purchaser. Therefore, if you accept a mattress second-hand, the warranty is void.
Mattress warranties are also usually only valid if you buy directly from the company or an authorized third-party retailer. If you don’t buy straight from the company’s website or one of its showrooms, make sure that your chosen retailer has the authority to sell the mattress to you.
Additionally, there are certain situations where you may accidentally void the warranty. Generally, failing to take proper care of your mattress can affect the policy’s validity. We recommend using the following advice to make sure you don’t void the warranty:
1. Use the Correct Frame or Foundation
Using an unsupportive or incompatible base or frame could void your mattress warranty. This is because poor support can damage the bed’s structure and lead to excessive wear and tear.
You should check the warranty document to find out what the manufacturer deems an appropriate base or foundation. Most companies say that any slats must have gaps of no more than 3-4 inches. A queen-size mattress or larger usually requires central support. Some manufacturers state that a central support bar is acceptable, while others need a central leg.
If you have an adjustable bed frame, you should check carefully to ensure that your chosen mattress is suitable. Some mattresses could become damaged when bent and flexed by an adjustable bed, which would void the warranty.
While it’s fine to use your existing bed frame as long as it’s in good condition, we strongly recommend paying close attention to the manufacturer’s guidance. Many companies require photographic evidence to show that your frame or foundation is suitable, so it’s not simply a case of stating that you used the right frame when you make a claim.
2. Unpack Your Mattress Promptly
Many mattresses come in bed-in-a-box packaging, which means they are rolled and tightly compressed inside a small box. Leaving your new bed in its container too long can cause various issues and prevent it from expanding correctly. In fact, many manufacturers say that leaving your mattress unpacked for too long may void the warranty.
3. Retain the Law Tag
Removing the law tag attached to the bottom of your mattress usually voids the warranty. While some companies will honor the warranty as long as you retain the title, your best bet is to leave it in place.
4. Check Whether to Flip or Rotate the Mattress
Most modern mattresses have a one-sided construction, which means that you can only sleep on one side. Flipping a one-sided mattress will be uncomfortable as you’ll end up sleeping on the rigid support unit, which could damage the bed and void the warranty. However, if your mattress is double-sided, flipping it regularly could help prolong its life.
Rotating your mattress 180 degrees a couple of times a year prevents wear and tear on a single area and can help it last longer. However, some beds have a design that means rotation is a bad idea. You should double-check that your mattress is suitable to rotate or risk voiding your warranty.
5. Protect Your Mattress
As most warranties don’t cover accidental damage or spills, it’s sensible to cover your bed with a mattress protector or topper. Accidental damage or spills can void your warranty, even if you’re claiming for a legitimate warrantied defect. Also, bear in mind that the manufacturer may refuse to inspect your mattress or honor the warranty if it is unhygienic or there is evidence of bodily fluid stains. This measure helps to protect the health and safety of employees.
6. Practice Proper Cleaning
If despite protecting your mattress, it gets stained, you should usually spot clean it using a damp cloth and mild detergent. Using harsh cleaning fluids can damage the bed and void the warranty. However, you should check the manufacturer’s guidelines to find out how to clean your mattress correctly.
7. Look After Your Mattress
Take common-sense steps to avoid damaging your mattress. Don’t let your kids jump on the bed, and make sure you place your mattress in a dry, safe place if you have to store it. You should check with your manufacturer to find out how to move and store your bed.
Checking a Mattress Warranty
While the advice above generally holds true for most brands, every company is different. Some brands even have several warranties depending on which model you pick.
Quickly skimming the website spiel or opening paragraph of the warranty document isn’t enough to assess whether a warranty is decent. A 25-year warranty or longer may sound great on the surface, but there could be hidden costs. The only way to work out whether you’re getting a good warranty is to read the documentation in full.
In particular, you should check the following factors before making a purchase.
1. Full or Limited Warranty?
A full mattress warranty covers all qualifying defects if you claim in a ‘reasonable time.’ This warranty type is relatively rare.
Most mattresses come with a limited warranty that only covers certain parts of the bed or particular defects, as stated in the warranty document. Don’t be put off by a limited warranty but check to see what’s included (and what isn’t.)
2. Prorated vs. Non-Prorated
If your mattress warranty is non-prorated, that means that you won’t be charged to have your mattress repaired or replaced. Please be aware that the manufacturer may still charge transportation and inspection fees. Some companies cover these costs themselves, while others waive them if they agree that the bed is defective.
Ideally, you should look for a mattress with a non-prorated policy. If your warranty is 10 years long or shorter, it is probably non-prorated- but you should still check this out before buying it.
A prorated mattress policy means that you must contribute towards the cost of repairing or replacing your defective mattress. These costs can be steep, so you should check carefully to make sure you’re happy with the potential charges before proceeding.
Often, mattresses come with a mixture of non-prorated and prorated coverage. The initial period, usually the first ten years, are generally non-prorated. After that, a prorated period kicks in. Prorated fees typically cost 50% of the original cost in the first prorated year, with an extra 5% of the original price added every year after that. These types of policies are relatively common. We recommend making sure you have at least 10 years of non-prorated coverage to last for your mattress’ expected lifespan.
3. Check the Policy Length
The industry average for mattress warranties is 10 years of non-prorated coverage. However, it’s possible to find a mattress with a more extended policy than this or even ‘lifetime’ coverage like the beds featured in this article. However, check the length of the prorated period before making a decision, even if your overall warranty length is long.
4. Check What’s Covered
Even if you find a mattress with a long non-prorated policy, the warranty is useless if it doesn’t cover a reasonable range of defects. At the very least, the warranty should cover sagging or body indents deeper than 1.5″, as this is the most common defect. However, some policies cover shallower indents than this- the shallower, the better.
Also, check to see whether the warranty includes the mattress cover. As we mentioned above, many companies exclude the cover or issue a separate, shorter warranty. Ideally, your warranty should include faults with the zipper, seams, and handles (if present) of the mattress cover. Please note that, generally, you shouldn’t use the handles to carry your bed around. Generally, the warranty states that you should only use the handles to reposition the mattress on your frame or foundation.
If you purchase an innerspring mattress or hybrid bed with a spring base unit, ensure that the warranty includes broken, faulty, or protruding springs as this issue can seriously compromise the bed’s support.
5. Look for Hidden Fees
Just because your policy is non-prorated doesn’t mean that claiming under warranty won’t cost you. Many companies require you to pay transportation costs for returning your bed to the manufacturer and reshipping it. For a large item like a mattress, the cost to you can be considerable.
Another typical ‘hidden’ cost of claiming under warranty is inspection fees. If a manufacturer sends an inspector to your home, this could cost around $60 or even more. Even when companies allow you to inspect the bed yourself, they may charge you for a home inspection kit.
Check your warranty document carefully to make sure you won’t be stung by unexpected fees later down the line.
Paying More for a Longer Warranty
Everyone wants the longest and best mattress warranty possible, but it’s usually not worth shelling out more for a more extended policy. This is because most mattresses will need replacing after about 10 years due to wear and tear, and you can’t claim for this under warranty. Therefore, there’s not a lot of point in paying more just to get a longer warranty that you’ll probably never use.
This factor is especially important if the mattress you’re considering has a prorated period for the second part. If you claim under warranty towards the end of the policy, you could end up paying nearly the entire value of the mattress in proration fees just to have it repaired. In this situation, you may as well buy a brand-new mattress.
Comparing a range of similar mattresses is always a sensible step when you’re shopping for a new bed. If one of the beds is significantly more expensive than the others and the only key difference is a longer warranty term, it’s probably not worth paying out extra for.
Filing a Mattress Warranty Claim
If your mattress has a defect or doesn’t live up to the terms of its warranty, you can file a claim as long as it is within the warranty period. If the mattress is coming to the end of its expected lifespan, you should weigh up any inspection, transportation, and prorated fees against the costs of simply buying a new bed.
The claims procedure varies from brand to brand. If you bought the mattress directly from the company’s website, you can initiate a claim through customer services. Some mattress companies have an online form to fill in to start the process. If you bought your mattress from a third-party retailer such as a brick-and-mortar store, you might have to contact your retailer in the first instance. Many manufacturers authorize their third-party sellers to handle warranty claims on their behalf.
To claim under warranty, you will need to produce the law tag and your original proof of purchase. It’s essential to keep these documents in a safe place. If possible, it’s best to leave the law tag attached to the mattress.
Usually, an inspector will come to your home to measure and evaluate the bed to decide if the defect is covered under warranty. Some companies will charge you for inspection, while others may cover the fees themselves or waive them if the bed is, indeed, defective. Some brands let you inspect the mattress yourself using a ‘home inspection kit,’ and you will usually have to pay for this.
However, during the coronavirus outbreak, some manufacturers will accept photographic evidence to show the defect so that an inspector doesn’t have to enter your home. Bear in mind that they may also ask for photographic evidence to show that your bed frame or base is suitable.
If your mattress is found to be defective, the company will repair or replace it at their discretion. Some companies always offer a brand-new bed as a remedy during a specific period, usually the first ten years. If your existing mattress is out of production, you will usually receive an alternative of similar quality and value. If you have your bed repaired and the original materials are no longer available, the company will usually use the most similar available alternative.
Comparing Mattress Warranties
As we mentioned above, we always recommend reading the warranty documents of any mattress you’re considering buying in full. However, it can be useful to see a side-by-side comparison of several brands to give you an initial idea of warranty coverage.
We’ve scoured a range of warranty policies and compiled a table to help you quickly compare mattress warranties. While this information was correct at the time of writing, there’s no guarantee that the manufacturers won’t change their policies in the future. Coverage may also be different depending on where you live. Therefore, you should always double-check before you make a final purchase.
|Amerisleep||20 years||10 years non-prorated followed by 10 years prorated||0.75”|
|Aviya||10 years||10 years non-prorated||>1”|
|Avocado||25 years||10 years non-prorated followed by 15 years prorated||1.5”|
|Brooklyn Bedding||10 years||Entirely non-prorated||1”|
|Casper||10 years||Entirely non-prorated||>1”|
|DreamCloud||10 years||Entirely non-prorated||>1.5”|
|Idle Sleep||Lifetime||Entirely non-prorated||>0.5”|
|Keetsa||12 years||Entirely non-prorated||>1.5”|
|Layla||Memory Foam- Lifetime & Hybrid- 10 years||Entirely non-prorated||>1”|
|Level Sleep||Lifetime||Entirely non-prorated||Unclear|
|Nectar||Forever (Lifetime)||Entirely non-prorated||1.5”|
|Nest Bedding||Lifetime||Entirely non-prorated||1”|
|Saatva||15 years||Entirely non-prorated||>1”|
|Tempur-Pedic||10 years||Entirely non-prorated||>0.75”|
|Tuft and Needle||10 years||Entirely non-prorated||>0.75”|
Mattress Warranty vs. Sleep Trial
Many people misunderstand the difference between a mattress warranty and a sleep trial. A warranty protects you against manufacturing defects, while a sleep trial lets you try your mattress out for a set period and return it for a refund if you’re unhappy. Therefore, a sleep trial covers comfort preferences, which you can’t claim for under warranty.
Most reputable brands offer a sleep trial on their products. The standard length is around 3 months, although some companies give you much longer than this to decide. The longest we’ve seen is a whopping 18-month sleep trial from Idle Sleep. However, if you buy your mattress through a third-party retailer, you may be covered by the store’s returns policy instead. It’s worth checking what the situation is before you buy it.
Some companies will pay return fees for you or allow you to donate your unwanted mattress to a worthy cause. However, others may charge you return shipping fees.
Many sleep trials come with an obligatory setting in period. This period is often around 30 days, and you have to wait for at least this long to return your bed and get your money back. While this may sound like a drawback, it’s sensible to allow yourself a little time to adjust to a new mattress before you decide you don’t like it.
Do you still have questions about mattress warranties? We’ve got you covered. This section covers all the most common mattress warranty queries alongside our expert answers.
Q: How long is a mattress warranty?
A: Mattress warranty lengths vary from brand to brand, and some mattress manufacturers have different warranties for different models. However, the industry average is 10 years of non-prorated coverage. This length reflects the expected lifespan of most mattresses. Some companies offer shorter or longer policies than this, including ‘lifetime’ warranties.
Q: What will void a mattress warranty?
A: Using an unsuitable frame or foundation could damage your mattress and void the warranty. Staining, liquid damage, and accidental damage can also make the warranty invalid, as can removing the law tag. Therefore, we recommend placing a mattress protector or topper on your bed to keep it clean.
Q: Who has the best mattress warranty?
A: Although ten years of non-prorated coverage should be adequate for most mattresses, some companies offer generous lifetime warranties. This means that you can claim for a warrantied defect at any time as long as you keep the bed. Companies offering lifetime warranties include Awara, Idle Sleep, Level Sleep, Nectar, Puffy, and Winkbeds.
Q: How do I claim under a mattress warranty?
A: To claim under your mattress warranty, check the warranty documents and the company website. Some manufacturers deal with warranty claims directly, while you may be asked to contact your third-party retailer if you bought from a store. Be prepared to give information about the alleged defect- it may help to have photographic evidence. You should also have the law tag and original proof of purchase to hand.
Q: How often should you replace a mattress?
A: Even mattresses with extended warranties will wear out at some point, and you can’t claim for wear and tear under warranty. Generally, you should buy a new mattress every eight years. However, your bed may last longer than this if you take care of it.
Q: Can you return a used mattress?
A: Most reputable mattress manufacturers offer a sleep trial that lets you return your mattress for any reason if you’re unsatisfied. If you bought your bed through a third-party retailer, you might be covered by their returns policy instead. Sleep trials generally last around 3 months. Some include a settling in period, which means that you must try the mattress for a reasonable amount of time before returning it.
Q: Is a mattress warranty necessary?
A: Mattress warranties protect you in the case of a manufacturing defect and give you recourse. Almost all manufacturers offer some kind of written warranty on their products, and you should check the fine print carefully before you make a purchase. We never recommend purchasing a mattress without a warranty because you could find yourself with a faulty bed and no possible remedy.
Q: What is the lifespan of a good mattress?
A: A decent mattress should last between 7-10 years with regular use and proper care. However, the overall lifespan depends on the quality of the materials and construction, the mattress type, and how much you use it.
Q: Which is the best lifetime warranty mattress?
A: Our favorite mattress with a lifetime warranty is the Puffy Lux. We like this bed the best because the warranty entitles you to a free replacement if your original mattress is defective. It also provides excellent value for money and suits most body types and sleeping positions. There is also a hybrid version if you prefer a bouncier feel. We also rate the other mattresses in the Puffy range very highly, and all the available models come with Puffy’s generous lifetime warranty.
A warranty is one of the most important factors you should look for when buying a new mattress. A good warranty protects you in the case of a manufacturing defect. Ideally, look for a bed with at least 10 years of non-prorated coverage. This type of warranty lets you have a faulty mattress repaired or replaced without being stung by hefty fees. You should also find out whether the mattress manufacturer charges inspection and transportation fees.
Some mattresses come with lifetime warranties that protect you against manufacturing defects for as long as you keep the bed. Awara, Idle Sleep, Level Sleep, Puffy, and Winkbeds are examples of brands that offer the best mattress warranty. You can find out more about these mattresses earlier in the article.
However, there are other factors that you should also consider alongside mattress warranties. Your personal comfort preferences, sleeping position, body type, and budget all come into play. You should also think about whether you want any premium features like cooling sleep technologies. A decent sleep trial is another important factor because it allows you to try the mattress out in your home and return it if it doesn’t feel comfortable for you.
Before you settle on a mattress, you should do plenty of research to make sure it’s right for you. Mattresses are high-value items and a significant investment, so we recommend checking out and comparing several similar brands to help you choose. This process includes thoroughly reasoning the warranty documents of any mattress you’re considering.